Warranty Information

Cherry Systems has the most technologically advanced tools for data recovery in the industry, but there are instances when some data is damaged, yet it is considered functional from the operating system viewpoint.  We will recover specified files to the best of our ability.  If the data recovered is returned to our customer and is found to be unusable, we will have the customer return the original media for a possible rework and if further examination determines nothing more can be done, there is no charge for our services.

Hard drives, under manufacturer's warranty, that require clean room stabilization due to physical failures, still carry the warranty.  Cherry Systems' clean room facilities do not void the warranty and the drive can be replaced.

Cherry Systems will keep a back-up copy of the data on our server for a period of 10 days.  It will be deleted thereafter.

Return of Data

Please discuss with the data recovery service advisor which of the following media would suit you best.

Once Cherry Systems has recovered the data from the failed media, the most common method of return is onto a CDs, DVDs or external hard drives.  This also gives our customers a good hard copy of their data as a backup.  Other forms of media are also available.

Terms of Payment

Full payment of approved charges is due on return of job/equipment.  All invoices are C.O.D. unless previously arranged.

Cherry Systems accepts:

• Credit Cards
• Company Checks
• Company Purchase Orders
• Personal Checks
• Cash

Recovery Time

The initial basic evaluation is typically performed within 24 hours.  The actual time for data recovery will be determined by the extent of damage and the lead time through the lab queue.  Most software reconstructions require 2 to 3 days.  All leadtimes are variable and are dependent on type of damage, part availability, and severity of media and structure damage.

Expedite services are available, with several options.  Please discuss this important issue with the data recovery service advisor.