TIPS WHEN COMPARING:

1. 70% of our jobs recovered this year required Level 3 or 4 work. Companies offering $199 and $399 are typically looking for the few simple, Level 1 or Level 2, small corrupted-file or less complex jobs. We offer such price points for recoveries from flash drives or SD cards.

• However, they put the 70% of recovery jobs at tremendous risk, and could be misleading customers with prices for simple recoveries.

2. Do they have a fully equipped and professionally staffed clean room, should one be needed to complete your recovery?

• Are parts included in the quote or added to the bill later?
• If the inexpensive, "off-the-shelf" software doesn't work immediately, what other steps do they take?
• Who are their customers or clients? Testimonials are nice although they are easy to get from friends.
  
• Level 3 and Level 4 recoveries require a clean room and a lab to dissemble, repair and reassemble the hard drive - along with the cost of the replacement seals and parts.

3. Is their facility Class 100 certified? A clean room that allows no more than 100 particles per cubic foot, with a particle being something 0.5 micrometers or bigger (you would need to stack 200 particles atop one another to get the thickness of standard copy paper) from the work area is required for Level 3 and Level 4 recoveries.

• Equipment to manipulate the microscopic parts is also required; this is not a place for hardware store-bought needle nose pliers or tweezers.
• Equipment to unsolder and re-solder chips and leads has the special ability to heat the solder without melting or damaging the chips or PCB.

4. What is the experience level of the technician performing the recovery?

• Retaining technicians with both an engineering education and the requisite years of experience is essential to ensure the best outcome for our clients. The ability to interpret a drive's response or reaction to various tools used is developed and fine--tuned through years of data recovery experience.
• TIP: Clean room equipment is only as good as the skill and experience of the technician. An experienced technician can decipher sounds, vibrations, lack of vibrations and patterns of error messages. Like a doctor, many, many cases require human interpretation to get it right.

Yes, we receive hard drives after an unsuccessful attempt by a "so called" hard disk data recovery expert. Often, their zealous attempt to recover data with limited tools and applications result in further corruption and even permanent damage.  

Caring staff: Most of our business is from referrals; much coming from Managed Services organizations and IT Departments that have referred multiple customers. In addition to our quality work, they appreciate how our Service Advisors and hard disk data recovery experts provide personal attention to every client.