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What is drive 'firmware'?
Firmware is the set of instructions stored in a special 'servo' section of a hard drive by the manufacturer. It is sometimes easier to recover data with this problem than mechanical failures, but more difficult than software related recoveries. Firmware is responsible for the behavior of a hard drive.

Cherry Systems Experience
We have extensive experience in the recovery of data from inaccessible hard drives, even where there is a physical failure and it isn't spinning or a head crash has physically damaged part of the platter. This includes drives running all versions of Windows, Netware, OS/2, MacOS, Linux, and Unix. Physical repair of damaged drives in our clean room is sometimes required to recover the data. In many cases a restructuring of the data sectors using highly sophisticated techniques with proprietary equipment and programs is necessary. Although data recovery is not always possible, our success rate is above 90% and our charges are very reasonable for the effort involved.