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What is drive 'firmware'?
Firmware is the set of instructions stored in a special 'servo' section of a hard drive by the manufacturer. It is sometimes easier to recover data with this problem than mechanical failures, but more difficult than software related recoveries. Firmware is responsible for the behavior of a hard drive.

Recovery Capabilities
Losing important electronic data, whether it be your personal income taxes, your customer list and accounts receivable, or a failed multidrive RAID network file server can be devastating. But for Atlanta-based Cherry Systems, data is rarely lost, it merely needs to be recovered. We have the ability to recover data in virtually any PC or Mac operating system from failed hard drives, tapes, floppy disks, CDs, Jaz, Zip, and optical devices, and many other types of computer storage devices including digital cameras.