Glimpse into Cherry Systems parts inventory
Due to the well documented economic woes in 2009, we experienced an increase in the number of abandoned drives. Let me explain; an abandoned drive is one that Cherry Systems has made repeated attempts to contact the customer to either proceed with the recovery or retrieve the drive, to no avail, often up to 90 days after the evaluation is completed. At that point we consider the media abandoned and move it into our long term storage, adjacent to our 9000+ parts inventory . In is not unusual for customers to return a year (or two!) later hoping to find an abandoned drive. In all cases with the help of our advance job-tracking-systems we located the drive in our storage in a matter of hours and either returned it or completed the recovery to the surprise and delight of the client.
Although I do not recommend this strategy for a client, this scenario tests and reaffirms how our systems and processes helps us keep our commitment to our customers;
- We do not sell or reuse abandoned drives (except the use of non-data containing components)
- We take as good care (or better) of our customer’s media than they do themselves.
It is particularly significant at these times when many shoppers are so price sensitive, to realize the value of good, dependable and reliable service.