I believe it is time to draw some clear lines in the sand for our industry. It is important for our vulnerable customers seeking a data recovery service to know that their precious data will be treated with the care and attention it needs and deserves and also know where we stand and demand the same standard of care from our competitions:
- We will not alter your original drive or data from the condition it was received.
- We return your original drive in the same working-condition it was received.
- We will not diminish the recoverability of a drive if the job was declined.
- We do not open customer data files, except;
- If customer specifically requested certain files to be tested.
- If a customer asked to view files prior to pickup.
- For limited random QC test if we suspect the data integrity is in question.
- We guarantee that customer data is removed from our storage, after delivery and acceptance confirmation.
- Abandoned or scrapped drives with customer data will not be resold, reused or be compromised to the public.
- Abandoned or scrapped drives will only be used to harvest components (which do not contain customer data) to be used in the process of recovering another drive in our lab.
- We only use your original drive long enough to make a clone.
- A customer clone-drive is wiped after 30 days from the completion and delivery of the data.
10. Every job is covered by our published NDA (Non Disclosure Agreement). In addition we will not disseminate, or make commercial use of, information disclosed during the recovery process, (e.g. client information, email address, username, passwords etc.).